Shenwei Pneumatic-Customer Service Commitment
1. Customer Service--If we cannot satisfy our customers, someone else will. Shenwei Xiang takes "service, customer, technology" as its foundation. Customers are the core of Sunway;customers are the definers of our services and product quality. Sunway adheres to the principle of integrity and attaches great importance to the opinions and feelings of customers;on the premise of obtaining reasonable profits from the quality products and services provided, we Dear customer satisfaction is crucial! Because if we can't do it, someone else will.
2. During the quotation process, employees of the representative offices of Sunway Pneumatics in China are obliged to make the customer fully aware and understand the product model, technical indicators, performance, usage occasions, safety precautions, etc., in order to Ensure that the customer makes the correct choice before signing the contract. After signing the contract, Sunway will strictly abide by the quotation and contract regulations, and promptly provide quality products consistent with the models in the contract within the agreed delivery period. If the customer proposes changes to the product model before delivery, Sunway will provide active communication and cooperation to meet the customer's reasonable requirements. For orders where the model cannot be changed, Sunway employees will carefully confirm with the customer in writing before signing the contract. To reduce unnecessary trouble and losses to customers.
3. All products provided by Sunway will be delivered to the address agreed with the customer in the contract by a third-party professional logistics company or courier company entrusted by the logistics centers of Sunway Pneumatic in China. Our quality service will be delivered throughout the entire logistics process. If a customer is treated unfairly while enjoying the logistics services provided by Sunway and its partners, please directly contact the Sunway product service engineer or Sunway China Customer Relations who is serving you. The management center (0577-61786628) seeks support and assistance. At the same time, Sunway will regularly review the service process to avoid such phenomena.
4. Sunway Pneumatic and its logistics partners bear the risk of product damage during the logistics service process, and will strive to avoid such phenomena. After the goods are delivered to the customer's site and signed for, it is strongly recommended that the customer conduct a comprehensive and careful on-site inspection of the appearance, quantity, accessories, etc. of the delivered goods. Sunway will do its best to avoid the recurrence of goods damage after delivery and logistics. Issues related to delivery. During the use process, Sunway will always pay attention to customer experience and properly handle various after-sales service matters.
5. Before the product is used, Sunway will provide on-site technical support, training and demonstration upon the customer's written or email request. In order to enable the customer's relevant employees to fully understand and understand the product functions, usage methods and safety precautions, we need to remind you that the product quotation generally does not include on-site technical service fees. During the entire subsequent product use process, Sunway product service engineers and Sunway's China Technical Support Center in Zhejiang will provide patient, friendly, and enthusiastic technical support to reliably guarantee your safe use and your company's excellent operations.
6. If non-disposable products occur due to product quality reasons, non-improper use, non-human factors, non-third-party factors, etc. during the warranty period, Sunway will respond to customer calls after receiving the call. Or promptly and properly coordinate this after written notification.
7. In order to better serve customers, Sunway China customer relations specialists will regularly follow up on product usage and conduct satisfaction surveys on customers by phone, fax or email.
8. If you have any questions, concerns or worries about Sunway's customer service commitment, please directly contact the product service engineers of Sunway China or the Customer Relationship Management Center of Sunway China who are serving you.
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