1. Goods acceptance
After the goods arrive at the delivery location designated by the customer (Party A), the customer (Party A) contract signer or designated goods recipient needs to unpack and accept the goods delivered by the logistics company on the spot. The scope of product acceptance includes: goods received on site Whether the performance of the products ordered in the contract is consistent with the performance, whether the appearance of the goods is damaged or defective, whether the quantity of goods and accessories are missing, etc. The customer (Party A) shall refuse to accept packages that are in a damaged condition when delivered. Among them, regardless of whether the customer (Party A) signs the contract or the designated recipient receives the goods on site and signs the delivery note (if he is not the contract signer or the designated recipient of the goods, but is an employee of the company receiving the goods or a related company) When employees sign for the contracted goods on the express delivery order, Sunway Pneumatic (Party B) is also deemed to be the customer (Party A) who has inspected and accepted the delivered goods as qualified and accepted by Sunway Pneumatic (Party B)), and Sunway Pneumatic (Party B) is deemed to have If the delivered goods are inspected and accepted by the customer (Party A), Sunway Pneumatic (Party B) will no longer be responsible for any problems other than quality problems that arise during the use of the product. If the contract stipulates that Sunway Pneumatic (Party B) installers need to come to the site to install and debug the product, the overall acceptance time for the goods will be the day after the installation and debugging is completed (but whether the appearance of the goods is damaged or defective, the quantity of goods and the number of accessories are missing shall be Completed on the day the goods arrive at the delivery location designated by Party A). If the customer (Party A) does not accept the goods on the spot, it will be deemed that the acceptance has been passed. Sunway Pneumatic warmly reminds you: The recipient of the goods must check on the spot whether the products delivered by the logistics company are faulty before signing for the delivery order, in order to reduce the loss of goods caused by insufficient inspection.
2. Warranty
Sunway Pneumatic (Party B) provides warranty commitments for the product (excluding accessories and consumables) in accordance with the warranty conditions and warranty period in the product manual. If there is a quality failure of the contracted goods caused by non-human factors during the warranty period, Sunway Pneumatic (Party B) will provide free maintenance;if there is damage to the goods caused by non-quality factors during the warranty period or if the goods are damaged after the warranty period, On the premise that it can be repaired, Sunway Pneumatic (Party B) will provide paid maintenance.
3. Return and exchange of goods after sale
1. Errors in model selection, purchase quantity, etc. caused by the customer (Party A) unilaterally will not be accepted. 2. Regarding exchange of goods: The contract goods are customized products, consumables, disposable sanitary products, and products that cannot be replaced due to product technical performance are not within the scope of replacement.
3. Regarding returns: If the customer (Party A) receives the goods within 7 days: 1) If the non-customized goods cannot be used due to quality reasons and cannot be restored to normal function through technical maintenance, the customer (Party A) ) has the right to require Sunway Pneumatic (Party B) to return the goods;2) If there are quality reasons for customized products, Sunway Pneumatic (Party B) will provide follow-up repairs, but will not provide return service. 4. If the product in the contract or quotation cannot be used due to product quality problems during the warranty period, the customer (Party A) has the right to request that the product be returned to Sunway Pneumatic (Party B) for free maintenance services. Sunway Pneumatic (Party B) does not provide on-site maintenance. . Repairs outside the warranty period will require additional maintenance fees.
4. Contract execution
1. About quotation
The quotation issued by Sunway Pneumatic has been signed and approved by the internal process. During the validity period of the quotation, the customer agrees to the contents stipulated in the "Sunway Sales Service and Guarantee Terms" shown on the Sunway website. The quotation signed and returned by the customer Can be regarded as an order. This contract also assumes that the following terms are established: the customer (Party A) has authorized its contact person to handle all matters with Shenwei Pneumatic (Party B) with full authority, such as any legal risks arising from the contact person authorized (or entrusted) by the customer (Party A) As well as the economic disputes between Party A and Party A’s company contacts, they have nothing to do with Sunway Pneumatic (Party B). If Sunway Pneumatic (Party B) suffers losses as a result, the loss shall be borne by the customer (Party A).
2. About delivery time
Sunway Pneumatic (Party B) shall deliver the goods strictly in accordance with the contract delivery date. If the delivery date of the contracted goods needs to be changed due to special reasons, the changing party must submit a written explanation of the change in delivery date and deliver it to the other party to the contract. This change will be established after receiving written confirmation from both parties to the contract and clarifying the new delivery date ( The other party has to refuse reasonably). If Shenwei Pneumatic (Party B) encounters force majeure (such as earthquake, war, typhoon, parade, etc.) or the product is lost during the delivery process by a third-party logistics company (the logistics company issues a certificate and provides it to the customer), etc., it will not be considered late delivery. category. In the event that the manufacturer is unable to supply goods (including suspension of production) and